gloria's Privacy Policy

Effective date: 1 January 2025

1 Introduction

gloria casino ("gloria", "we", "our") is an online gaming platform that provides slots, live casino, cricket betting, and various other gaming services to users in Bangladesh. When you register with gloria or use our services, you naturally provide certain personal information. This privacy policy ("Policy") sets out our responsibilities and commitments regarding that information.

This policy applies to gloria's website, mobile application, and all digital services. Reading our Terms and Conditions will show you how the overall terms of service relate to this privacy policy. Continuing to use the platform means you have accepted the terms of this policy.

2 Types of Information Collected

2.1 Identity Information

At the time of registration, gloria collects the following information from you:

• Full name (as per national identity card or passport)
• Date of birth (for age verification — this service is for persons aged 21+ only)
• Email address
• Mobile number
• Username and password

2.2 Financial Information

We collect the necessary payment information to process deposits and withdrawals. For transactions via bKash, Nagad, Rocket, or Upay accounts, your mobile banking number is collected. For bank transfers, account-related details are stored. However, card numbers or full bank account details are not stored on our servers.

2.3 Technical and Usage Information

When you access the gloria platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page view history and session duration
• Game play history and betting activity
• Login time and device identifier information

2.4 Identity Verification Documents

To complete account verification (KYC process), copies of your national identity card, passport, or driving licence, and in some cases proof of address, may be collected. These documents are used solely for identity confirmation and financial security purposes.

3 How Information Is Collected

gloria collects information in several ways:

• Directly provided by you: Information you supply when filling in a registration form, updating your profile, requesting support via live chat, or communicating by email.
• Automatically: Browsing and gaming activity data collected through cookies, web beacons, and log files.
• During payment processing: Transaction details with financial institutions at the time of deposit or withdrawal.
• From third parties: Relevant information obtained through identity verification services or fraud prevention services.

4 Purposes for Using Your Information

gloria uses your information for the following purposes:

4.1 Account Management and Service Delivery

Your information is essential for creating and managing your account, verifying logins, processing deposits and withdrawals, and keeping gaming services running.

4.2 Security and Fraud Prevention

Information is used to detect and prevent multiple account creation, unauthorised access, money laundering, and other fraudulent activities. Device identifier information and IP addresses are analysed for this purpose.

4.3 Responsible Gaming

Monitoring betting patterns and behaviour to support users who may be at risk is an important responsibility for gloria. Our Responsible Gaming page contains full details of this commitment and also provides various self-restriction tools.

4.4 Communication and Support

Your contact information is used to provide support via live chat or email, send important system messages, transaction confirmations, and security alerts.

4.5 Platform Improvement

Aggregate and anonymised data is used to analyse user experience, make technical improvements to the platform, add new features, and raise service standards.

5 Data Storage and Security

gloria uses SSL encryption technology to keep your information secure. All communication between the server and your browser takes place over encrypted channels. Our databases operate in a secure environment and access is strictly controlled.

Your information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and financial record-keeping requirements.

6 Sharing Information with Third Parties

gloria does not sell your personal information or transfer it to advertisers. However, sharing information may be necessary in certain circumstances:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification services, and technology infrastructure providers receive limited access to the information needed for their specific functions. These third parties are required to operate in accordance with gloria's privacy standards.

6.2 Legal Requirements

Information may be disclosed under lawful orders from a competent court or government authority. Information may also be shared in compliance with applicable law to assist in the investigation of financial crimes.

6.3 Business Changes

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. In such circumstances, the new controller will also be bound by this privacy policy.

7 Cookies and Tracking Technologies

The gloria website uses cookies. Cookies are small text files stored in your browser that help the platform recognise you and improve your experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and operating the platform's core functionality. They cannot be disabled.

7.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and where improvements are needed. This information is analysed in aggregate, not individually.

You can manage cookies through your browser settings. However, disabling cookies may limit some platform functionality.

8 Your Rights

As a gloria user, you have the following rights:

• Right of access: You may request to know what information is held about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to restrict processing: In certain cases you may request that processing of your information be restricted.
• Right to object: You may opt out of marketing communications.
• Right to data portability: You may request a copy of your information in a structured format.

To exercise these rights, contact gloria's support team via live chat or email. For general questions, visit our FAQ page.

9 Privacy of Minors

All gloria services are for persons aged 21 or over only. We do not knowingly collect or process any information from minors. Age is verified at registration, and if a user is found to be a minor, their account is closed immediately.

If you believe a minor is using gloria, please notify our support team without delay.

10 Policy Changes

gloria reserves the right to update this privacy policy as needed. For any significant changes, we will post a notice on the platform and inform registered users by email. The effective date of the revised policy will be updated on this page.

Continuing to use the service after any changes means the new policy has been accepted. If you do not agree with the changes, contact our support team about closing your account.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact gloria's support team:

• Live Chat: 24/7 — directly from the platform in Bengali or English
• Email: [email protected]

We aim to respond to all privacy-related requests as promptly as possible. To learn more about gloria, visit our About Us page.